Genesys Development Engineer

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Amsterdam, Noord-Holland, Nederland
Type: Freelance
Start: Per direct
Duur: 5 maanden / kans op verlenging
Geplaatst op: 21 november 2020 om 12:58 uur
Specialisme: Software ontwikkeling
Tariefindicatie: In overleg / n.t.b.

Opdrachtomschrijving

Genesys Development Engineer
start date    asap  
End date                01-05-2021   
Possible Extension YES - 
Location                Amsterdam 
Hours per week          40
 
Assignment context and description of activities                      
 
Do you picture yourself working in a Genesys development team that want to bring new customer experience and digital journeys to banking? Do you like to design soluton with new technologies to improve our client experience? Then we are looking for you!
As a solution designer you get to work in a driven and enthusiastic development team with many opportunities to experiment and work in an Agile environment. The team is in the Customer Interaction Enabling & Digitization (CIED) grid. The grid is part of the Customer & Digital eXperience (CDX) department of the ABN AMRO Retail Bank. Although positioned within the Retail Bank, as an enabling grid, we deliver products to all business lines within ABN AMRO that look for best-in-class conversational solutions. In this grid we develop & maintain the conversational channels of ABN AMRO, such as voice, chatbot & video banking. There is a lot going on in the CIED grid, so expect lots of positive energy and room for personal growth!
 
With the following results (SMART)                              
 
Primary activities within the role:
 
Responsible for designing the essential core ‘building blocks’ that make up a technical solution.
Producing a modular and flexible design that meets the business requirements.
Responsible for the overall integrity of solution so must have knowledge of existing system set, bank’s overall systems strategy and IT standards.
Collaborate with stakeholders to understand business goals and support delivery outcomes.
Contribute to the effective management of risks and issues associated with Solution designs
Build loosely coupled solutions by integrating with different components across different systems of the bank while adhering to the future state architecture guidelines & principles.
Procedural and technical liaison with technical third parties (connector on content level)
 
Secondary activities within the role:
 
Embed DevOps  / Component autonomy
Adaptation of Operations rules and guidelines in day2day business
Generic technical support for complex incidents
Relevant knowledge, skills, competences & desired education level                   
Mindset
 
 
Teamplayer and open minded
Agile and continuous improvement mindset
Punctual, surfacing the details to gain control
Understanding and working with roles and responsibilities of stakeholder
Connect people and their technologies and thereby their sweetspot
Be able to go in-depth with (technical) stakeholders
Skills and Knowledge
 
 
Backend Technologies (REST and SOAP webservices)
Knowledge on Voice and Telephony applications primarily vxml and scxml.
Genesys Framework
Genesys Voice Platform
Genesys Rules System
Operating System Knowledge (Linux, Windows)
Enterprise networking concepts
Additional information (visible for suppliers)                            
Focuspunten Genesys solution design.
 

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